Frequently Asked Questions

ChatBooker is an AI-powered appointment booking and CRM platform built for service businesses. It handles client conversations over WhatsApp and SMS, books appointments, sends reminders, follows up with leads, and recovers no-shows — all automatically.

When a client messages your business number, ChatBooker's AI engages them in a natural conversation, checks your real-time availability via Google Calendar, suggests available slots, and confirms the booking. The client gets a confirmation and automated reminders before the appointment.

Yes. ChatBooker connects to the WhatsApp Business API via Twilio, so your clients can book appointments, ask questions, and receive reminders directly in WhatsApp — the app they already use every day.

ChatBooker supports both WhatsApp and SMS. You can communicate with clients on whichever channel they prefer, and all conversations are tracked in one unified inbox.

No. ChatBooker's AI is trained to have natural, friendly conversations that match your business tone. Clients typically can't tell they're talking to an AI. You can customise the personality, greeting, and conversation style to match your brand.

Absolutely. ChatBooker has a human takeover feature that lets you seamlessly step into any conversation at any time. The client won't notice the switch, and you can hand it back to the AI when you're done.

When a client misses an appointment, ChatBooker automatically sends a friendly message to reschedule. It suggests new available times and can book them straight into your calendar. Most businesses recover 30-50% of no-shows this way.

ChatBooker assigns a score to every contact based on their engagement level, response time, booking history, and conversation activity. This helps you focus your attention on the leads most likely to convert into paying clients.

You can send targeted WhatsApp messages to segments of your client list. Promote special offers, announce new services, fill quiet time slots, or re-engage clients who haven't visited recently. All responses are handled by the AI.

Yes. ChatBooker has two-way Google Calendar sync. The AI sees your real-time availability and will never double-book you. When it books an appointment, the event appears in your calendar instantly.

ChatBooker integrates with popular platforms like Cliniko, Jane App, Square, and Google Calendar. On the Scale plan, we offer custom integrations and API access to connect with any system your business uses.

Plans start at $97/month for solo practitioners (Starter), $197/month for growing practices (Growth), and $297/month for multi-location businesses (Scale). All plans include a free trial so you can test it risk-free.

Yes. Every plan comes with a free trial period. No credit card required to start. You can test the full AI booking experience with real clients before committing.

Most businesses are up and running within 24 hours. We handle the technical setup — connecting your WhatsApp number, syncing your calendar, and configuring the AI for your specific business. You just review and approve.

None at all. The dashboard is designed for busy business owners, not developers. If you can use a smartphone, you can use ChatBooker. Our team handles all the technical setup.

When the AI encounters something outside its training — like a complex medical question or an unusual request — it politely lets the client know and flags the conversation for you to handle personally. You get notified immediately.

When your calendar is fully booked, the AI adds interested clients to a waitlist. If a cancellation opens up a slot, ChatBooker automatically notifies waitlisted clients and books the first one who responds.

Yes. The Scale plan supports multi-location businesses with separate calendars, AI configurations, and contact lists for each location — all managed from one dashboard.

Yes. ChatBooker uses encryption in transit and at rest, secure authentication, and follows data protection best practices. Your client data is never used to train AI models or shared with third parties.

ChatBooker is designed for any service business that books appointments — dentists, physios, salons, barbers, gyms, personal trainers, chiropractors, massage therapists, vets, beauty clinics, yoga studios, tutors, counsellors, and more.

ChatBooker sends automated reminders via WhatsApp or SMS before each appointment. You can customise the timing (24 hours before, 2 hours before, etc.) and the message content. Businesses typically see a 50-70% reduction in no-shows.

Yes — that's one of the biggest benefits. ChatBooker works 24/7. When someone messages at 10pm on a Saturday, the AI responds instantly, answers their questions, and books them in. No more losing leads to competitors who answer first.

Most chatbots follow rigid scripts and break when clients say something unexpected. ChatBooker uses conversational AI that understands context, handles variations in how people ask questions, and has a real conversation — not a decision tree.

Yes. You control the AI's personality, greeting message, the information it shares about your services, pricing, and policies. You can also set up quick replies for frequently asked questions specific to your business.